Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to contact us at support@aglobalmart.com or call us at (+91) 9235933114.

1. Shipping Information

Q: What countries do you ship to?
A: We currently ship to the United States, Canada, United Kingdom, Singapore, Hong Kong, United Arab Emirates, Finland, Colombia, Egypt, Romania, Oman, Australia, Kuwait, Mexico, New Zealand, Saudi Arabia, and Spain.

Q: What are the shipping costs?
A: For orders below $200, we charge $18.99 for standard shipping and $32 for express shipping. Orders above $200 qualify for free standard and express shipping.

Q: How long does shipping take?
A: Standard shipping typically takes 9 to 15 working days, while express shipping takes 4 to 6 days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Q: Can I change my shipping address after placing an order?
A: If your order hasn’t been shipped yet, please contact us immediately at support@aglobalmart.com or call us at (+91) 9235933114 to update your shipping address.

2. Return and Refund Policy

Q: What is your return and refund policy?
A: We offer a 7-day return and refund policy. If your item is damaged, you must notify us within 24 to 48 hours for a full refund. If you change your mind and wish to return an item, return shipping costs and a 5% restocking fee will apply.

Q: How do I return an item?
A: To initiate a return, please contact us at support@aglobalmart.com with your order details and reason for the return. We will provide instructions on how to proceed.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 to 10 working days after we receive your returned item. The refund will be credited to your original payment method.

Q: What if I received a damaged or incorrect item?
A: If your item was damaged during transit or if you received the wrong item, please contact us immediately at support@aglobalmart.com. We will arrange for a return or replacement at no extra cost to you.

3. Billing and Payment Information

Q: What payment methods do you accept?
A: We accept payments via PayPal only. Your payment is highly secure, and we do not store any payment details on our website.

Q: Will I be charged any additional fees?
A: We do not charge any additional taxes or fees. However, you may need to pay import duties depending on your country’s regulations.

Q: What should I do if my payment fails?
A: If your payment fails, the amount will be automatically refunded to your original payment method within 7 to 10 working days. If you face any issues, please contact us at support@aglobalmart.com.

Q: How do I know if my payment was successful?
A: You will receive payment confirmation from both PayPal and our email. If you do not receive a confirmation, please check your spam folder or contact us.

4. Privacy and Data Protection

Q: What personal information do you collect?
A: We collect your name, email address, phone number, and shipping address to process your order. We do not store any payment-related data on our website.

Q: How is my data used?
A: We use your data to process orders, improve our services, and personalize your shopping experience. We also use tracking tools like Google Analytics 4 and Microsoft Clarity to understand customer behavior.

Q: Can I delete my account and data?
A: Yes, if you wish to delete your account and all related data, please contact us at support@aglobalmart.com.

Q: Do you share my information with third parties?
A: We do not sell or share your personal information with third parties, except as required by law or for processing your order through our payment gateway, PayPal.

5. Order Issues

Q: What should I do if I haven’t received my order?
A: If your order hasn’t arrived within the expected delivery timeframe, please check your order tracking information first. If you still need help, contact us at support@aglobalmart.com.

Q: Can I cancel my order?
A: Orders can be canceled within 24 hours if they haven’t shipped. To cancel, contact us immediately at support@aglobalmart.com or call us at (+91) 9235933114.

6. Contact Us

Q: How can I contact customer service?
A: You can contact us via email at support@aglobalmart.com or call us at (+91) 9235933114. Our customer service team is here to assist you with any questions or concerns.

Q: What is your response time?
A: We typically respond to inquiries within 24 to 48 hours. Please ensure your contact details are correct and check your spam folder if you don’t receive a response.