Return and Refund Policy

Thank you for shopping with us at AGlobalMart. We are committed to providing a smooth shopping experience. If you are unsatisfied with your purchase, we’re here to help.

1. Return and Refund Period

You have 7 days from the delivery date to initiate a return or refund request.

2. Reporting Damaged Items

If your item arrives damaged, please contact us within 24 to 48 hours of receiving the product. Please provide us with photos of the damaged product and packaging to expedite the process.

Upon verification, we will provide a full refund, including shipping costs.

3. Returns on Food items and Herbal items

Returns are not accepted on Food items. But, if you are not satisfied, you will receive a refund on a case to case basis after our customer representative gets in touch with you (our first priority is customer satisfaction).

4. Return Due to Change of Mind

If you wish to return an item because you changed your mind, you may do so within the 7-day return window.

The customer is responsible for the return shipping fees.

A 5% restocking fee will be deducted from the refund amount.

5. Restocking Fees

A 5% restocking fee will be applied to all returns not related to damaged or incorrect items. This fee will be deducted from your refund.

6. How to Initiate a Return or Refund

To initiate a return or refund, please contact us at any of the following addresses:

Include your order number, a brief description of the issue, and any supporting photos if applicable.

7. Processing Time

Once we receive your return request and the returned item (if applicable), we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

8. Exceptions

Items that have been used, altered, or are not in their original condition are not eligible for a refund or return.

9. Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to reach out to us at the contact details provided above.